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Managed Servers

While our general support is top tier, and we will be there to answer your questions when needed, there are some things that are really worth paying for like managed servers.

Adding our fully managed server hosting to your plan means our expert engineers will help take care of the core services your infrastructure relies on. We offer two levels of Managed Servers depending on your requirements but both packages include server security patching, emergency support and 24/7/365 monitoring with outage response.

Standard Management

Our most popular package includes taking care of the core services infrastructure you rely on needs. We’ll take care of the day to day maintenance and be watching around the clock ready to respond to any incidents. Example services depending on the type of product are:

• 24/7/365 monitoring and outage response.
• 24/7/365 access to our emergency on-call engineers.
• General managed server tweaks, package updates and installation as requested.
• Proactive patching of critical operating system security flaws.

Premium Management

This is our enterprise managed hosting package that is designed for any mission critical project that demands the best we can offer. It includes everything in our Standard Management but can be customised with the following optional extras to suit your needs and budget. The base price includes any two of these services:

• A tailored Service Level Agreement (SLA) for your infrastructure.
• Priority on all support requests and outage restoration.
• Regular infrastructure security reviews and performance tuning.
• Half-yearly review and planning meeting with your team.

Important Notes

We want you to have the best experience possible. This means it is important that you understand hosting infrastructure can be complicated with many moving parts. While our Managed Server offering is comprehensive we can’t do everything.

There are important parts of any project that you will need to be responsible for, many of which are outlined in the table below. Please take the time to read through the list to see what we do not cover.

Also please note that while both plans include 24/7/365 access to our emergency on-call engineers, charges may apply if the fault is not related to our core services.